Privacy Policy

Bench & Field Pet Foods, LLC  |  Last Updated: March 23, 2026

Introduction

Bench & Field Pet Foods, LLC (“Bench & Field,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

Information We Collect

Information You Provide Directly

• Name, email address, mailing address, and phone number when you create an account or place an order
• Payment information (processed securely through our payment processor — we do not store full card numbers)
• Pet information you choose to share (e.g., species, breed, age, dietary needs)
• Communications you send us via email or contact forms

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on site, and referring URLs
• Cookie data and similar tracking technologies (see Cookies section below)

Information from Third Parties

We may receive information from payment processors, shipping carriers, or analytics providers in connection with your orders and site activity.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send order confirmations and shipping updates
• Manage your account and customer relationship
• Respond to your questions, requests, and customer service inquiries
• Send you promotional emails and product updates (you may opt out at any time)
• Improve our website, products, and services
• Detect and prevent fraud or unauthorized transactions
• Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, order fulfillment, shipping, email delivery, and website analytics — only to the extent necessary to perform their services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, your information may be transferred as a business asset

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your cart and preferences, and analyze site traffic. You may disable cookies through your browser settings, though some features of our site may not function properly as a result.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain your account, comply with legal obligations, and resolve disputes.

Your Rights & Choices

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information
• Opt out of marketing communications at any time by clicking “unsubscribe” in any email or contacting us directly
• Request that we restrict or stop processing your data
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it promptly.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last Updated” date at the top of this page. Your continued use of our site after changes are posted constitutes your acceptance of the revised policy.

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